Refund Policy

THE 1 VIP LLC DBA The 1 Refund Policy

This Refund Policy ("Policy") explains the circumstances under which refunds may be issued for membership fees, event bookings, concierge services, reservations, and other offerings provided by The 1, LLC ("The 1," "we," or "us"). By purchasing a membership, booking services, or using our platform, you ("Member" or "you") agree to the terms below.

1. Membership Fees

All membership fees are non-refundable.

This includes, without limitation:

  • Annual or monthly membership dues
  • Special tier upgrades

Membership fees are charged at the time of enrollment or renewal and remain fully non-refundable, regardless of:

  • Usage
  • Changes in benefits
  • Member relocation
  • Dissatisfaction with services
  • Membership cancellation

Members may cancel future renewals at any time, but no refunds will be issued for current or past billing periods.

2. Event Tickets, Bookings & Experiences

All tickets, bookings, experiences, and curated events purchased through The 1 are non-refundable unless otherwise stated in writing for a specific event.

This includes:

  • Private events
  • Luxury experiences
  • Partner-hosted events
  • Special access bookings
  • VIP tables, reservations, or hosted nights
  • Third-party vendor arrangements

If an event is canceled by The 1 or one of our partners, we will provide either:

  1. A full refund, or
  2. A credit of equal value to be used toward future events

The method will be at The 1's sole discretion.

3. Concierge & On-Demand Services

All concierge service fees and special request fees are non-refundable, including but not limited to:

  • Custom travel planning
  • Restaurant or nightlife reservations
  • Lifestyle concierge arrangements
  • Transportation coordination
  • Sourced goods or bespoke services

Once a request is submitted and processed, the service fee becomes final.

4. Third-Party Services

Reservations or services fulfilled by third-party venues, partners, or vendors are subject to their refund and cancellation policies.

The 1 is not responsible for:

  • Third-party cancellations
  • Refund denials
  • Charges imposed by external venues
  • No-shows or failure to meet venue requirements

Members must contact the third party directly regarding such requests unless instructed otherwise.

5. Deposits

Certain services or reservations may require a deposit.

Unless otherwise stated in writing:

  • Deposits are non-refundable, except for refundable deposits for excess wear, damage, or security, which will be returned minus deductions for damages or incidentals as detailed in the applicable agreement.

6. Billing Errors

If you believe a billing error has occurred, you must notify The 1 within 7 days of the charge.

We will investigate and respond promptly. Valid errors will be corrected. Charges deemed valid under this Policy remain non-refundable.

7. No Guarantees

Membership benefits, availability of services, event access, or partner offerings may change or vary throughout the membership period. These changes do not entitle a Member to a refund.

8. Policy Changes

The 1 may update or modify this Policy at any time. Any changes will be posted on our website with a revised "Last Updated" date. Continued use of The 1's services constitutes acceptance of the updated Policy.

9. Contact Us

For questions regarding this Refund Policy, please contact:

The 1 – Member Services
Email: concierge@the1.VIP